--- title: Incident management software | Manage the incident lifecycle | RISMA description: Discover how our incident management software standardizes your reporting and compliance workflows. Improve accountability, and audit traceability. --- ![](https://www.rismasystems.com/hubfs/CS/grc-icn.svg) Incident Management # Incident management software that helps you respond and improve Streamline your response with incident management software built for structure and control. From initial reporting to resolution and compliance, your team follows a clear process with defined roles, timely actions, and full traceability. [ Book demo ](https://www.rismasystems.com/en/request-demo) ![Storstrøm logo – a RISMA customer](https://www.rismasystems.com/hubfs/Marketing/Logoer/Customer%20logos/Logo%20slider_Grey/Storstr%C3%B8m.svg) ![EWII logo – a RISMA customer](https://www.rismasystems.com/hubfs/Marketing/Logoer/Customer%20logos/Logo%20slider_Grey/EWII_.svg) ![Miljø- og ligestillingsministeriet logo – a RISMA customer](https://www.rismasystems.com/hubfs/Marketing/Logoer/Customer%20logos/Logo%20slider_Grey/Milj%C3%B8-%20og%20ligestillingsministeriet.svg) ![Stingray logo – a RISMA customer](https://www.rismasystems.com/hubfs/Marketing/Logoer/Customer%20logos/Logo%20slider_Grey/Stingray.svg) ![Orkla logo – a RISMA customer](https://www.rismasystems.com/hs-fs/hubfs/Marketing/Logoer/Customer%20logos/Logo%20slider_Grey/Orkla.png?width=120&height=61&name=Orkla.png) ## Take control of your incident management process Managing incidents across teams, systems and silos can quickly become complex. Without clear coordination and a unified process, you risk repeated issues, delayed responses and regulatory gaps. With RISMA’s incident management software, you get a clear, customizable process that supports the full incident lifecycle and turns each incident into a chance to strengthen controls and mitigate the risk of recurrence. ![Register incidents in the RISMA platform with guidance, incident type, and severity level](https://www.rismasystems.com/hs-fs/hubfs/Marketing/Website/l%C3%B8sninger/Incident%20management/1_Incident%20management_v2.webp?width=500&height=400&name=1_Incident%20management_v2.webp) ## Guidance through the incident lifecycle Work through each phase of the incident lifecycle, from initial reporting to resolution and compliance, using defined steps and clear coordination. Ensure consistency, reduce manual effort and meet internal and regulatory expectations. ## Defined roles and on-time actions With clear responsibilities and timelines, everyone knows what to do, when to act, and what’s expected. Defined tasks and tracked deadlines ensure incidents are handled consistently and without confusion. ![Assignment of tasks in RISMA's Incident Management solution with designated owner and comments for incident closure](https://www.rismasystems.com/hs-fs/hubfs/Marketing/Website/l%C3%B8sninger/Incident%20management/2_Incident%20management_v2.webp?width=500&height=400&name=2_Incident%20management_v2.webp) ![Example of incident management in RISMA with related actions and control mapping](https://www.rismasystems.com/hs-fs/hubfs/Marketing/Website/l%C3%B8sninger/Incident%20management/3_Incident%20management_v2.webp?width=500&height=400&name=3_Incident%20management_v2.webp) ## Turn incidents into learning opportunities Identify root causes, apply lessons learned, and strengthen internal controls with structured assessments and linked actions. Stay ahead of regulatory deadlines with proactive reminders and clear tracking, reducing risk and supporting long-term resilience. ## Eliminate manual processes and work-arounds for greater overview and efficiency All your needs in a seamless solution [![Let's talk now](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/5643563/2dd27999-6f88-43c1-ac97-05a4530f4e04.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/5643563/2dd27999-6f88-43c1-ac97-05a4530f4e04) ## Key features in our Incident management software ![](https://www.rismasystems.com/hubfs/Marketing/Website/Ikoner/ikoner-05.svg) CUSTOMIZABLE WORKFLOWS Design workflows that match your organization’s exact processes. A Assign tasks, set deadlines and collaborate with accountability. ![](https://www.rismasystems.com/hubfs/Marketing/Website/Ikoner/ikoner-03.svg) ASSESSMENT QUESTIONNAIRES Use standardized or custom questionnaires to evaluate incidents consistently and support better decision-making. ![](https://www.rismasystems.com/hubfs/Marketing/Website/Ikoner/LINK.svg) LINK TO ACTVITIES Link incidents to risks, controls, and policies to build a full audit trail and improve compliance alignment. ![](https://www.rismasystems.com/hubfs/Marketing/Website/Ikoner/ikoner-14.svg) MONITORING AND REPORTING Track incidents through a structured overview with filters, changelogs and reporting tools. Maintain visibility across ongoing cases and historical data. ![](https://www.rismasystems.com/hubfs/Marketing/Website/Ikoner/ikoner-23.svg) FOLLOW-UP AND MAPPING Connect mitigation actions and controls directly to incidents to ensure effective follow-up, clear ownership and accountable resolution. ![](https://www.rismasystems.com/hubfs/Marketing/Website/Ikoner/ikoner-24.svg) DOCUMENTATION Maintain detailed records of every incident, with full documentation of actions and decisions to meet regulatory requirement. how it works ## Incident management ### Step 1 Identify and report the incident Add and create an incident to the system, with all relevant details logged from the start. ### Step 2 Assess the incident Determine the type, severity, and potential impact. Use the assessment questionnaire to support consistent classification across incidents. ### Step 3 Assign responsibilities Define roles and assign tasks with deadlines. Ensure all stakeholders understand their responsibilities throughout the lifecycle. ### Step 4 Document and track Log all actions, decisions, and updates in a centralized system. Maintain a complete audit trail using the linking feature to support compliance and transparency. ### Step 5 Review Review the incident to identify the root causes and opportunities for improvement. Update controls and processes to prevent recurrence. ## Meet regulatory demands with incident management  Regulations such as DORA, NIS2, and GDPR raise the bar for how incidents must be handled – with documented workflows, clear accountability, and strict timelines. Embedding incident management within your GRC platform brings everything together. The result is:   ![](https://www.rismasystems.com/hubfs/Marketing/Website/Ikoner/risma_ikoner_angle-circle.svg) Improved oversight ![](https://www.rismasystems.com/hubfs/Marketing/Website/Ikoner/risma_ikoner_angle-circle.svg) Faster compliance alignment ![](https://www.rismasystems.com/hubfs/Marketing/Website/Ikoner/risma_ikoner_angle-circle.svg) Coordinated response Our incident management solution is designed to meet strict compliance requirements while enhancing internal coordination and mitigating risk of incident repeat. ## Part of a GRC platform Break down silos and manage incidents as part of a unified GRC approach. Connect incidents to your broader compliance efforts and create traceability across systems, policies and risks. Our incident management module supports work across compliance areas, such as: ![](https://www.rismasystems.com/hubfs/Marketing/Website/Ikoner/Blue%20checkmark.svg) [GDPR](https://www.rismasystems.com/en/solutions/gdpr-general-data-protection-regulation) ![](https://www.rismasystems.com/hubfs/Marketing/Website/Ikoner/Blue%20checkmark.svg) [NIS2](https://www.rismasystems.com/en/solutions/nis2) ![](https://www.rismasystems.com/hubfs/Marketing/Website/Ikoner/Blue%20checkmark.svg) [DORA](https://www.rismasystems.com/en/solution/dora-digital-operational-resilience-act) ![](https://www.rismasystems.com/hubfs/Marketing/Website/Ikoner/Blue%20checkmark.svg) [ISMS & ISO 27001](https://www.rismasystems.com/en/solutions/isms-information-security-management-system) ![](https://www.rismasystems.com/hubfs/Marketing/Website/Ikoner/Blue%20checkmark.svg) [CIS18](https://www.rismasystems.com/en/solutions/cis18) ![](https://www.rismasystems.com/hubfs/Marketing/Website/Ikoner/Blue%20checkmark.svg) [VSME](https://www.rismasystems.com/en/solution/vsme) ## Implementing your incident management solution To help you get off to a good start, our Customer Success team is ready to support you through a structured implementation process. Based on experience from numerous GRC implementations, they can share best practices and provide guidance along the way. The goal is to help you get up and running, and ensure the solution fits into your broader compliance and risk work [Explore our 5-step implementation ➝](https://www.rismasystems.com/en/implementation) ![Customor success employee ready to assist with the implementation of the incident management solution](https://www.rismasystems.com/hs-fs/hubfs/Onboarding.webp?width=500&height=400&name=Onboarding.webp) ## Learn how we can fit into your business Schedule a demo to learn how we can guide your organization to confidence in Governance, Risk Management and Compliance. [![Book demo](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/5643563/7f23ae0c-858b-4c94-b00f-c0a89fe713cd.png)](https://hubspot-cta-redirect-eu1-prod.s3.amazonaws.com/cta/redirect/5643563/7f23ae0c-858b-4c94-b00f-c0a89fe713cd) ![Overview of information assets from RISMA's solution](https://www.rismasystems.com/hubfs/RISMA_Systems_December2021/Images/60a65ddec5e162c086069583_GRC-platform_Sk%C3%A6rmbilleder-15.svg) Unify your work ## A GRC Platform to bring the organization together Power your organisation by connecting data, teams, action and reporting in an integrated GRC platform.  Whether you deploy one, two, or all our solutions, RISMA GRC platform provides great value by boosting collaboration, increasing visibility, and saving time for everyone involved.. ![](https://www.rismasystems.com/hubfs/grc-icn.svg) ### Internal audit streamlined Effortlessly automate, document and report all your controls - including assessment, mitigation and monitoring in one simple platform. [ Read about controls ](https://www.rismasystems.com/en/solutions/internal-controls) ![](https://www.rismasystems.com/hubfs/Marketing/Website/Ikoner/ISO%20Standards.svg) ### Risk management organized Define, assess, analyze and mitigate your organization’s risks and turn your insight into strategic assets. [ Read about our risk solution ](https://www.rismasystems.com/en/solutions/risk-management) ![](https://www.rismasystems.com/hubfs/Marketing/Website/Ikoner/EU%20regulations-01.svg) ### GDPR Compliance Unified Manage compliance frameworks, controls, risks, policies, and reporting in one integrated solution. [ Read about our GDPR solution ](https://www.rismasystems.com/en/solutions/gdpr-general-data-protection-regulation) ![](https://px.ads.linkedin.com/collect/?pid=1299420&fmt=gif)