Going from one way of doing things into another can seem like an overwhelming project.
We know exactly how it’s when a project feels like a marathon. You should not feel overwhelmed, because we’ll run together until the finish line.
Over the years we have helped over 500 companies, ranging from small businesses to large enterprises, to seamlessly transition from their existing way of doing things into RISMA’s platform. In short, you are in safe hands throughout the process.
Every organization is unique and therefor every solution we provide must be as unique. This happens throughout a solid 5 phase implementation process.
The first phase is about kicking of the project by understanding the scope, expectation, resources, goals and project team. Based on that we’ll setup a project plan to ensure that the project run smoothly.
In this phase we’ll start looking into the existing data to create overview and structure of the existing work including policies, procedures, contracts and systems.
This will allow us to understand the logic and system behind your work. This logic will be transferred into our system so you can continue working with the same data in a much more simplified way.
After creating the overview we’ll start to migrate the data from for instant Excel or any other solution you are currently using into our platform.
In phase 3, we tailor the platform to meet your requirements and needs.
In phase 4, your solution will be tailored, and everything is setup to start running. Now we’ll turn the focus from build the solution to educating about the solution. Our customer success team will educate the project group and other relevant stakeholders on using the platform and its many functionalities through workshops and 1:1 meetings.
As your learning curve increases, you will notice the platform's enormous potential and possibly request more features or adjustments.
Once the solution has been implemented in your organization, the Customer Success team will help with the needs and challenges that may arise when you start to operate in the platform by yourself. We answer all inquiries quickly by phone, e-mail and chat.
In addition, we have created a knowledge database where customers can get answers to many of their questions and thus get quick self-help.
We regularly update the knowledge database with new articles that reflect the questions and challenges that we experience many customers have.
We are proud of being one of the most cutting-edge GRC-platforms in the Nordic market. However, our true uniqueness is how much we care for our customer’s success.
That’s why we believe that success comes from cutting-edge technology + on-going education.
Here is a short list of how we educate our customers:
During the implementation new clients will get 1:1 consultation with the leading experts to ensure that everything is perfectly setup. The number of hours are determined in the start of the collaboration.
For example, if you buy our GDPR solution, you will be advised by the lawyers in the personal data team at Plesner Advokatpartnerselskab. And if you buy the ISMS solution, you will be advised by the specialists at BDO Denmark.
As a customer you’ll be invited to events and webinars several times a year. Here we demonstrate new functionalities and product roadmap. This is a great opportunity to provide input on specific needs you want to have developed or adapted.
We know that the biggest challenge working with compliance, risk and governance is having best-practice to follow to exactly know what needs to be done and how. Therefore, we have developed most of our products with leading experts in the legal field to ensure that best-practice is built into all our products.
In addition to that, our clients will get exclusive access to webinars with our knowledge-partners, so they constantly are updated on the legal front.
In addition to best practice from experts we arrange 3-5 ‘’Experience-sharing’’ workshops so you can learn and get inspired from other practitioners in your field using RISMA platform.
We offer our customers different kinds of workshops in connection with:
We adapt the individual workshops so that the agenda reflects your specific needs and wishes. Workshops are a separated service we offer for our clients during their journey with us.Contact us ➝
"I'm always left with a good feeling after being in contact with RISMA's Customer Success Team. They have great insight into what my organization needs - and they always manage to set up a best practice for our procedures. And every time I have a question, I almost get a reply before I even pressed send on the email. Therefore, I have never felt like I did not get the help that I needed when facing them with some of the challenges or problems, we face."
"RISMA's customer success team made it easy for us to get started. Their flexible and responsive approach to our project meant that we created an implementation process that worked optimally for us. They educated us in using the platform and was always ready to help if we were in doubt or need best practice. In that way we didn’t have to fight the technicalities, but instead focus or energy on execution."
The price of RISMA's GRC Platform depends, for example, on which compliance areas the solution must contain, the company's size, number of user licenses, etc. In order to get you a price that is tailored to your needs, simply contact us here
To get the best possible start with the GRC platform, our colleagues in the Customer Success team are ready to help your organization get started. You should expect the implementation to take about 4-12 weeks. During those weeks, our consultants will spend about 40-80 hours guiding you through different phases so you can streamline the process and take ownership of your solution.