Guidance through the incident lifecycle

Work through each phase of the incident lifecycle, from initial reporting to resolution and compliance, using defined steps and clear coordination. Ensure consistency, reduce manual effort and meet internal and regulatory expectations.

Defined roles and on-time actions

With clear responsibilities and timelines, everyone knows what to do, when to act, and what’s expected. Defined tasks and tracked deadlines ensure incidents are handled consistently and without confusion.

Turn incidents into learning opportunities

Identify root causes, apply lessons learned, and strengthen internal controls with structured assessments and linked actions. Stay ahead of regulatory deadlines with proactive reminders and clear tracking, reducing risk and supporting long-term resilience.

Eliminate manual processes and work-arounds for greater overview and efficiency

All your needs in a seamless solution

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Key features in our Incident management software

CUSTOMIZABLE WORKFLOWS
Design workflows that match your organization’s exact processes. A Assign tasks, set deadlines and collaborate with accountability.
ASSESSMENT QUESTIONNAIRES
Use standardized or custom questionnaires to evaluate incidents consistently and support better decision-making.
LINK TO ACTVITIES
Link incidents to risks, controls, and policies to build a full audit trail and improve compliance alignment.
MONITORING AND REPORTING
Track incidents through a structured overview with filters, changelogs and reporting tools. Maintain visibility across ongoing cases and historical data.
FOLLOW-UP AND MAPPING
Connect mitigation actions and controls directly to incidents to ensure effective follow-up, clear ownership and accountable resolution.
DOCUMENTATION
Maintain detailed records of every incident, with full documentation of actions and decisions to meet regulatory requirement.
how it works

Incident management

Step 1
Identify and report the incident

Add and create an incident to the system, with all relevant details logged from the start.

Step 2
Assess the incident

Determine the type, severity, and potential impact. Use the assessment questionnaire to support consistent classification across incidents.

Step 3
Assign responsibilities

Define roles and assign tasks with deadlines. Ensure all stakeholders understand their responsibilities throughout the lifecycle.

Step 4
Document and track

Log all actions, decisions, and updates in a centralized system. Maintain a complete audit trail using the linking feature to support compliance and transparency.

Step 5
Review

Review the incident to identify the root causes and opportunities for improvement. Update controls and processes to prevent recurrence.

Meet regulatory demands with incident management 

Regulations such as DORA, NIS2, and GDPR raise the bar for how incidents must be handled – with documented workflows, clear accountability, and strict timelines. Embedding incident management within your GRC platform brings everything together. The result is:  

Improved oversight

Faster compliance alignment

Coordinated response

Our incident management solution is designed to meet strict compliance requirements while enhancing internal coordination and mitigating risk of incident repeat.

Part of a GRC platform

Break down silos and manage incidents as part of a unified GRC approach. Connect incidents to your broader compliance efforts and create traceability across systems, policies and risks.

Our incident management module supports work across compliance areas, such as:

GDPR

NIS2

DORA

ISMS & ISO 27001

CIS18

VSME

Implementing your incident management solution

To help you get off to a good start, our Customer Success team is ready to support you through a structured implementation process. Based on experience from numerous GRC implementations, they can share best practices and provide guidance along the way.

The goal is to help you get up and running, and ensure the solution fits into your broader compliance and risk work

Explore our 5-step implementation ➝

Learn how we can fit into your business

Schedule a demo to learn how we can guide your organization to confidence in Governance, Risk Management and Compliance.

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Power your organisation by connecting data, teams, action and reporting in an integrated GRC platform.  Whether you deploy one, two, or all our solutions, RISMA GRC platform provides great value by boosting collaboration, increasing visibility, and saving time for everyone involved..

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Manage compliance frameworks, controls, risks, policies, and reporting in one integrated solution.

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